The Certificate in Business Banking and Conduct (CertBB&C®) is a practical and highly relevant qualification for customer facing financial services professionals involved in lending to businesses. It has been designed to develop and enhance understanding of the conduct of business regime, in relation to business banking customers, and to set an independent standard in customer service excellence. CertBB&C® allows you to demonstrate your commitment to high standards of professionalism and enhances your credentialsfor a successful career in business banking.
It gives you essential knowledge of the UK business banking environment, a thorough grounding in the workings of the sector and a detailed understanding of the regulatory landscape. It also develops an appreciation of the relationship between financial services organisations and businesses and the different types of solutions available. Building on this core knowledge, the qualification goes on to develop enhanced understanding of the key processes and information needs related to making business lending decisions. It also develops the essential business development, relationship management and customer service skills required to successfully build and maintain a high performing client portfolio.
The London School of Banking and Finance (UK)
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