The Award in Customer Complaints Handling (AwCCH) is a qualification designed specifically to assist frontline customer-facing staff and complaint handlers both in branch and call centres.
This award develops the fundamental understanding of complaints handling. Describing best practice methods and the key solutions to ensure customer complaints are resolved effectively and within the necessary regulatory parameters.
Studying this qualification allows staff to demonstrate a professional standard of complaint handling and customer service and can be the first step onto career progression into a management role.
THE LONDON INSTITUTE OF BANKING & FINANCE (UK)
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