The Diploma in Retail Banking Conduct of Business (DipRBCB®) is designed for ambitious professionals who manage, or aspire to manage, customer facing teams within the retail financial services sector.
DipRBCB® will give you an enhanced understanding of the retail finance market and its role within the wider financial system and the economy as a whole. It develops a detailed appreciation of the financial products available to consumers and the high level principles of customer service best practice.
The DipRBCB® also delivers a detailed understanding of the Retail Banking Conduct of Business rules that set out the obligations that retail financial services firms must meet when dealing with their customers.
With this knowledge firmly in place, the DipRBCB® then goes on to enhance your management skills and knowledge. It gives you the insight and understanding needed to apply the principles learnt. It helps you understand how to create a high performing team that is compliant with the BCOB rules while also providing exemplary customer service and value and enhancing the reputation of your organisation. Visit www.rbs.ac.mu for more information.
The London School of Banking and Finance (UK)
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